BACKGROUND

These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.sistermaticcleaning.co.uk (“Our Site”).  Please read these Terms of Use carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms of Use is deemed to occur upon your first use of Our Site.  If you do not agree to comply with and be bound by these Terms of Use, you must stop using Our Site immediately.  These Terms of Use do not apply to the sale of services.

Definitions and Interpretation

• • In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:

Information About Us

• • Our Site, www.sistermaticcleaning.co.uk, is owned and operated by us.

Access to Our Site

• • Access to Our Site is free of charge.
  • It is your responsibility to make any and all arrangements necessary in order to access Our Site.
  • Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

Accounts

• • Certain parts of Our Site (including the ability to purchase services from Us) may require an Account in order to access them.
  • You may not create an Account if you are under 18 years of age.
  • When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
  • We recommend that you choose a strong password for your Account, consisting of lowercase and uppercase character, symbols and numbers. It is your responsibility to keep your password safe.  If you believe your Account is being used without your permission, please contact Us immediately at enquiries@sistermaticcleaning.co.uk.  We will not be liable for any unauthorised use of your Account.
  • You must not use anyone else’s Account without the express permission of the User to whom the Account belongs.
  • Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the law, as set out in Clause 17.
  • If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information.  Closing your Account will also remove access to any areas of Our Site requiring an Account for access.

Intellectual Property Rights

• • With the exception of User Content (see Clause 6), all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
  • Subject to sub-Clause 5.3 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
  • You may:
    • Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
    • Download Our Site (or any part of it) for caching;
    • Print [one copy of any] page(s) from Our Site;
    • Download extracts from pages on Our Site; and
    • Save pages from Our Site for later and/or offline viewing.
  • Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
  • You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.

Links to Our Site

• • You may link to Our Site provided that:
    • you do so in a fair and legal manner;
    • you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
    • you do not use any logos or trade marks displayed on Our Site without Our express written permission; and
    • you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
  • You may link to any page of Our Site.

Links to Other Sites

Links to other sites may be included on Our Site.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third party sites.  The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

Disclaimers

• • Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only.
  • Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies.  For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
  • We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.  Please note that this exception does not apply to information concerning services for sale through Our Site.

Our Liability

• • The provisions of this Clause 9 apply only to the use of Our Site and not to the sale of services.
  • To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content) included on Our Site.
  • To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
  • If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
  • We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. However, subject to sub-Clause 10.2, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
  • We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
  • Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

Viruses, Malware and Security

• • We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
  • You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
  • You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
  • You must not attempt to gain unauthorized access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
  • You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
  • By breaching the provisions of sub-Clauses 10.3 to 10.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them.  Your right to use Our Site will cease immediately in the event of such a breach.

Acceptable Usage Policy

• • You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 11. Specifically:
    • you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
    • you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
    • you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
    • you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
  • We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 11 or any of the other provisions of these Terms of Use. Specifically, We may take one or more of the following actions:
    • suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;
    • remove any User Content submitted by you that violates this Acceptable Usage Policy;
    • issue you with a written warning;
    • take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
    • take further legal action against you as appropriate;
    • disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
    • any other actions which We deem reasonably appropriate (and lawful).
  • We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms of Use.

Privacy and Cookies

Use of Our Site is also governed by Our Cookie and Privacy Policy.  These policies are incorporated into these Terms of Use by this reference.

Changes to these Terms of Use

• • We may alter these Terms of Use at any time.
  • In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Contacting Us

To contact Us, please email Us at enquiries@sistermaticcleaning.co.uk or using any of the methods provided on Our contact page.

Communications from Us

• • If We have your contact details (if, for example, you have an Account) We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms of Use, Our Terms of Sale, and changes to your Account.
  • We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time.  Any and all marketing emails sent by Us include an unsubscribe link.   If you opt out of receiving emails from us at any time, it may take up to 10 business days for Us to comply with your request.  During that time, you may continue to receive emails from Us.
  • For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at enquiries@sistermaticcleaning.co.uk

Data Protection

We will only use your personal information as set out in Our Cookie and Privacy Policy.

Law and Jurisdiction

• • These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.