1.        Interpretation

(a) Definition

Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

Charges: the charges payable by the Client for the supply of the Services by the Contractor, as set out in this Agreement.

Conditions: these terms and conditions set out in clause 1 (Interpretation) to clause 8 (General) (inclusive).

Agreement: the contract between the Client and the Contractor of the supply of the Services in accordance with the Contract Details, these Conditions and any Schedules.

Services: the services, including without limitation any Deliverables, to be provided by the Contractor pursuant to the Contract, as described in this Agreement.

Effective Date: the day on which the Contractor is to start provision of the Services, as set out in the Contract Details.

(b) Interpretation

A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time. A reference to a statute or statutory provision includes any subordinate legislation made from time to time under that statute or statutory provision.

Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

A reference to writing or written includes fax and email.

2.        Term and Termination

Initial Contract Term: This Agreement is deemed binding from the Effective Date of the Agreement and once signed by both parties and shall have an initial contract term of 12 months from the Effective Date (“Defined Term”). This Agreement shall continue, unless terminated earlier in accordance with its terms, until either party gives notice to the other not less than 1 month’s written notice to terminate.

3.        Services

The Contractor shall supply the Services to the Client from the Effective Date in accordance with the contract. In supplying the Services, Sistermatic Cleaning Ltd. agrees to provide regular cleaning services to The Client as further detailed in Schedule 1.

Optional Cleaning Services

The Client has the option to request other cleaning services in addition to the regular cleaning services outlined in this Agreement. Optional cleaning services may include, but are not limited to, tasks such as:

• Deep cleaning
• Exterior window cleaning
• Gutter clearance
• Carpet cleaning
• Upholstery cleaning

If the Client wishes to schedule additional cleaning services, they shall submit a written request to Sistermatic Cleaning Ltd, at least 14 days in advance of the desired clean date.

The pricing shall be determined based on the scope of work required, and an estimate or quote shall be provided to the Client by Sistermatic Cleaning Ltd. upon request.

Sistermatic Cleaning Ltd. will make reasonable efforts to accommodate the Client’s request at a mutually agreed-upon date and time.

4.        Exclusions

(a) Rubbish and waste disposal does not form part of the regular cleaning services and will incur an additional

(b) Biohazard cleaning such as mould, fungus, industrial chemicals, sharps, or pests does not form part of the regular cleaning services and will incur an additional

(c) Cleaning services will not be provided for areas exceeding a height of

2.5 metres from the floor, unless explicitly included in the stated scope of work.

(d) Our Cleaning Technicians are happy to move lightweight furniture Due to Health & Safety regulations the cleaning technician will attempt to only move furniture that requires no more than one person.

(e) We are closed on Christmas Day, Boxing Day, and New Years

Alternative days during this period to be agreed.

10.        Client’s Obligations

The Client shall:

(a) cooperate with the Contractor in all matters relating to the Services;

(b) provide, free of charge, all necessary electricity, hot water and other facilities, which may be required to enable the Contractor to carry out the work. All fragile, breakable and/or high value (whether sentimental or expense) items must be secured or removed before each service is provided by the Contractor and the Contractor takes no responsibility for any damage caused to such

(c) provide, for the Contractor, its agents, subcontractors, consultants and employees, in a timely manner and at no charge, access to the Client’s premises, office accommodation, data and other facilities as reasonably required by the Contractor;

(d) provide, in a timely manner, such information as the Contractor may reasonably require, and ensure that it is accurate and complete in all material respects; and

(e) If the Contractor’s performance of its obligations under the Contract is prevented or delayed by any act or omission of the Client, its agents, subcontractors, consultants or employees, the Contractor shall:

(f) not be liable for any costs, charges or losses sustained or incurred by the Client that arise directly or indirectly from such prevention or delay;

(g) be entitled to payment of the Charges despite any such prevention or delay; and

(h) be entitled to recover any additional costs, charges or losses the Contractor sustains or incurs that arise directly or indirectly from such prevention or

11.        Insurance

Sistermatic Cleaning Ltd. shall provide the Client with a copy of its public liability insurance policy upon request. The Client may request this information to verify the coverage held by Sistermatic Cleaning Ltd.

12.        Excess Payment Responsibility

(a) In the event that a claim is made against Sistermatic Cleaning Ltd.’s insurance policy, and such claim results in a deductible or excess payment (“Excess”), the Client acknowledges and agrees that it shall be responsible for reimbursing Sistermatic Cleaning Ltd. for the Excess amount, up to a maximum of £250 per

(b)The Client acknowledges that the purpose of this Excess responsibility is to encourage responsible and reasonable claims and to minimize claims for minor or low-value

13.        Charges and Payment

(a) In consideration for the provision of the Services, the Client shall pay the Contractor the Charges in accordance with Schedule

(b) All amounts payable by the Client exclude amounts in respect of value added tax (VAT).

(c) After the expiry of the initial term, Sistermatic Cleaning may, subject to giving at least 1 months’ written notice and no more than once in each 12 month period, increase the Price for the specified Services.

(d) The Contractor shall submit invoices for the Charges to the Client monthly in arrears, on or after the 1 day of each Each invoice

shall include all reasonable supporting information required by the Client.

(e) The Client shall pay each invoice due and submitted to it by the Contractor, within 30 days of receipt, to the bank account contained in schedule 1 in as provided by the

(f) If the Client fails to make any payment due to the Contractor under the Contract by the due date for payment, then, without

(d) the other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Contract has been placed in

Without affecting any other right or remedy available to it, the Contractor may terminate the Contract with immediate effect by giving written notice to the Client if:

(a) the Client fails to pay any amount due under the Contract on the due date for payment; or

(b) there is a change of control of the Client.

On termination of the Contract for whatever reason:

(a) the Client shall immediately pay to the Contractor all of the Contractor’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Contractor may submit an invoice, which shall be payable immediately on receipt;

(b) any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect; and

(c) termination of the Contract shall not affect any of the rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of

17.        General

(a) Force Majeure

Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances.

(b) Assignment and other dealings

The Client shall not assign, transfer, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract without the Contractor’s prior written consent.

The Contractor may at any time assign, transfer, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights under the Contract. During the period commencing on the Services Start Date and for one year following the end of this Agreement, the Client shall not, without the Contractor’s prior written consent, directly or indirectly; (i) solicit or encourage any person to leave the employment or other service of the Contractor or its sub-contractors; or (ii) hire, on behalf of the Client or any other person or entity, any person who has left the employment within the one year period following the termination of that person’s employment with the Contractor or its subcontractors.

(c) Confidentiality

Each party undertakes that it shall not at any time during the Contract, and for a period of two years after termination or expiry of the Contract, disclose to any person any confidential information concerning the business, affairs, Clients, subcontractors or Contractors of the other party or of any member of the group to which the other party belongs, except as permitted by clause 17c.

Each party may disclose the other party’s confidential information:

to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause; and

as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

Neither party shall use any other party’s confidential information for any purpose other than to perform its obligations under the Contract.

(d) Variations

No variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

(e) Waiver

A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.